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How long do I have to wait for a reply to my support ticket?

Apart from an automated response saying someone will look at my ticket I have had nothing. It's been 7 working days since my first ticket and I have had no human contact to even know it's being looked at.

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I have the same problem.I am waiting a month for an answer to the my problem:a paid by accident twice for an item.no reaction no refund untill now.

Several times i said that i wish to start a RMA procedure:untill now no answer.

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